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NSW Residents |
1. |
Am I eligible for a bus pass? |
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NSW Transport eligibility criteria |
2. |
Where can I get an application form from? |
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Applications forms can also be collected from the attended school. Complete one form per student and return it to the attended school. The school will verify the student’s details and forward the form to Surfside Buslines.
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3. |
Are some 2006 bus passes still valid in 2008 |
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NO 2007 bus passes will no be longer valid in 2008 |
4. |
Where will the 2008 bus passes be sent to?” |
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All passes are sent to the attended school for collection throughout the entire school year.
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5. |
Who needs to reapply to receive a 2008 pass? |
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- All grade 3 and grade 7 (or grade 8 if attending a QLD school) need to reapply for a new bus pass.
- If the student is repeating a grade a new form needs to be completed.
- Anyone who has had a change of address or change of school without notifying the School or Surfside Buslines needs to reapply. |
6. |
The student has lost the bus pass, the student had his/her bus pass stolen ; how can we get a new one? |
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-Assuming that you have not changed address or that the student is still attending the same school, then a replacement can be purchased. $15 can be paid to any bus driver, the student needs to ask for a “replacement pass”, the driver will take the student’s particulars and give a receipt. The child is to keep the receipt (proof of payment, receipt can be used to travel on bus for 5 days). A new bus pass will then be posted out by our school travel administration office.
PS: prices are subject to increase during the financial year. |
7. |
The student paid the driver for a replacement bus pass over a week ago and we still haven’t received anything? |
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In order for the School Travel Administration Officer to trace your payment, please contact us via email schools@surfside.com.au or our main office at Molendinar. State your child’s receipt number as you will be asked to give some precise information on when and where the ticket was purchased. Please try to remember when the student paid the driver (morning / afternoon / date / bus shift or route / time) as this will help. |
8. |
No Bus Pass?
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- Whether you live in NSW or QLD, if the student does not have a valid bus pass, he/she must pay the appropriate student bus fare.
- If you have been deemed ineligible for bus travel assistance, the student is to pay the appropriate student bus fare, shall he/she choose to travel on the bus.
-If you want to dispute your eligibility, please contact The Ministry of Transport (NSW residents). NSW Transport eligibility criteria
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